Cleaning and Maintenance FAQs

Cleaning is always paid for by the guest, and is only paid by the owner in the event that they stay at the property. Maintenance is part of the general up-keep of the property and is paid for by the owner. The exception to that is if any damage is caused by guests or a Frank Porter staff member and it requires maintenance. We have chosen to operate separate Cleaning and Maintenance companies in order to control the quality of the work. Both companies are fully licensed, and our staff are trained in the Frank Porter way. We do not outsource any cleaning, and only outsource very specialised maintenance jobs. Our teams are trained specifically for their roles with specific know-how and training.

We have chosen to operate separate Cleaning and Maintenance companies in order to control the quality of the work. Both companies are fully licensed, and our staff are trained in the Frank Porter way. We do not outsource any cleaning, and only outsource very specialised maintenance jobs. Our teams are trained specifically for their roles with specific know-how and training.

If any member of the Frank Porter staff accidentally breaks something during cleaning, this will be fixed or replaced at no charge to the owner.

We aim to solve all maintenance issues within a few hours, with a team in the main Dubai areas at all times who are available for call-outs. Any major issues can take a bit longer while we wait for parts, though we aim to fix everything within 24 hours.

Generally no. This is due to the fact that it becomes very difficult to organize third party maintenance on an urgent basis for guests. Delays cause unhappy guests and refunds, and having our own teams ensures we can control the timings.

It is mandatory to provide basic cleaning tools such as a vacuum and a mop at the property during on-boarding. However, cleaning supplies are provided on an ongoing basis by the Frank Porter cleaning team.